The rules for using MechIQ. Written in plain English so you know exactly where you stand.
[Solicitor review pending] — These terms have been drafted in good faith but have not yet been reviewed by a qualified legal professional. Final legal sign-off is required before publication.
Last updated: 19 August 2026
MechIQ is a cloud-based workshop management platform designed for independent automotive garages. The service includes job management, AI-powered diagnostics and quoting, customer communications, invoicing, inventory tracking, vehicle health checks, reporting, and integrations with accounting software.
By signing up for MechIQ, you ("the Garage", "you") agree to these terms. "We", "us", and "MechIQ" refer to MechIQ, an Irish company (CRO registration pending).
One account per garage: Each subscription creates a separate, isolated tenant. Your data is completely separated from every other garage on the platform at the database level.
Admin responsibility: The garage administrator is responsible for managing staff accounts, permissions, and ensuring that users comply with these terms.
Security: You are responsible for keeping login credentials secure. Let us know immediately if you suspect unauthorised access to your account.
Accurate information: You agree to provide accurate business information (business name, VAT number, contact details) and keep it up to date.
MechIQ is designed for legitimate automotive workshop management. You agree not to:
Use the platform for any purpose other than managing an automotive repair or service business
Attempt to access another garage's data or circumvent security measures
Reverse-engineer, scrape, or extract data from the platform beyond your own garage data
Use the AI features to generate misleading or fraudulent quotes or diagnoses
Resell, sublicense, or share your MechIQ account with another business
MechIQ is a monthly subscription service. Pricing is per garage, with tiers based on the number of technicians. Current pricing is provided when you join the waitlist or book a demo, and is confirmed in your subscription agreement.
Early subscribers may receive a founding rate — a discounted monthly price locked in for your first 2 years, as long as your subscription remains active. After 2 years the standard rate for your plan applies. Founding rate terms will be confirmed in your signup agreement.
Subscriptions are billed monthly in advance. If payment fails, we will notify you and provide a 14-day grace period before suspending access. Your data is never deleted due to a payment failure — only access is paused.
We will give at least 30 days' written notice before any price increase takes effect. Founding rate subscribers are not affected by general price increases.
This is simple and non-negotiable:
You own your data. All customer records, vehicle data, job history, invoices, quotes, and communications entered into MechIQ belong to your garage.
We have a licence to process it. By using MechIQ, you grant us a limited licence to store, process, and transmit your data solely for the purpose of providing the service (including AI analysis, SMS delivery, and accounting sync).
You can export at any time. Your data is available for export in standard formats (CSV, JSON) whenever you need it. No lock-in, no export fees.
MechIQ uses artificial intelligence to assist with vehicle diagnostics, work plan generation, parts estimation, quote creation, and customer communications. These AI features are advisory tools — they are designed to help your staff work faster, not to replace professional judgement.
AI-generated diagnostics, quotes, and work plans are recommendations, not definitive assessments. A qualified technician or front-of-house staff member must review and approve all AI outputs before they are acted on or sent to customers.
MechIQ is not liable for decisions made based on AI recommendations. The garage is responsible for verifying all work performed on customer vehicles.
AI accuracy improves over time through cross-garage learning, but no AI system is perfect. Parts estimates in particular may not reflect exact pricing or availability.
The platform: MechIQ owns all rights to the software, design, branding, and documentation. Your subscription grants you a licence to use the platform — it does not transfer ownership of any part of it.
Cross-garage learning pool: The anonymised shared knowledge pool (fault code + vehicle type + confirmed outcome) is owned by MechIQ. No garage can claim exclusive rights to anonymised diagnostic patterns. This is what allows every garage to benefit from the network's collective experience.
Your content: You retain all rights to your garage's data, branding, and any content you upload (logos, photos, documents).
Where your garage enables genuine-parts ordering, MechIQ provides access to the partslink24 OrderBridge connection under licence from LexCom Informationssysteme GmbH ("LexCom"). By using this feature you agree that: (a) the connection may be used only within MechIQ for placing genuine-parts orders for your garage, and may not be reproduced, resold, modified or made available to any third party; (b) your usage rights apply to the current version of the connection only and are limited to the duration of our agreement with LexCom, who may change or discontinue the connection; (c) order data transmitted via the connection (including vehicle VIN, parts and labour information) is transferred to LexCom, who store and analyse orders as transaction volumes — see our Privacy Policy; (d) on request we may provide LexCom with summaries of usage, and you agree to cooperate with the prevention of unauthorised use; (e) placing orders requires your garage's own partslink24 account, billed separately by partslink24 — partslink24 fees are never part of your MechIQ subscription; and (f) the confidentiality and data-protection obligations in these terms apply equally to your use of the connection.
MechIQ provides vehicle registration lookups and manufacturer technical data (service schedules, repair times and specifications) under licence from our data supplier, who in turn licenses vehicle-registration data from the DVLA. That licence requires us to pass certain conditions on to you. By using these features you agree that: (a) you will look up and use vehicle data only for vehicles you are servicing, repairing, inspecting or quoting for, or which are otherwise yours or your customer's — not for general enquiries about vehicles you have no involvement with; (b) you will not copy, extract, resell, redistribute or publish the data, or make it available to anyone outside your garage, other than sharing a vehicle's own details with that vehicle's owner or keeper in the normal course of your work; (c) you will not display a vehicle identification number (VIN) on any public-facing website or application; (d) you will keep the data secure, restrict access to your own staff, and tell us immediately (and in any event within 24 hours) if you become aware of any misuse, loss or unauthorised disclosure; (e) you will cooperate with any reasonable check we make to confirm these conditions are being met, and provide information about your use of the data on request — we may be required to share that with our supplier or the DVLA; (f) we may suspend or withdraw access to these features where required to do so by our supplier or the DVLA, or where these conditions are not being met; and (g) vehicle data is supplied to us by third parties and passed to you as-is — we cannot warrant its accuracy, and it should not be the sole basis for a commercial decision.
We aim for 99.9% uptime and will do our best to keep MechIQ available at all times. However, we cannot guarantee uninterrupted service. Planned maintenance will be communicated at least 48 hours in advance via in-app notification.
We are not liable for downtime caused by events beyond our reasonable control, including internet outages, cloud provider failures, cyber attacks, or force majeure events.
To the maximum extent permitted by Irish and applicable law:
MechIQ's total liability to you for any claim arising from the use of the service is limited to the amount you have paid us in the 12 months preceding the claim.
We are not liable for indirect, incidental, or consequential damages, including lost profits, lost data (beyond our obligation to maintain backups), or business interruption.
We are not liable for decisions made based on AI-generated recommendations. The garage is responsible for all work performed on customer vehicles.
Nothing in these terms limits liability for fraud, gross negligence, or anything that cannot be excluded under Irish law.
MechIQ subscriptions are on a 30-day rolling basis. You can cancel at any time through your account settings or by emailing us. Your access continues until the end of your current billing period.
After cancellation, your data remains available for export for 30 days. After that, it is permanently deleted from our systems (except financial records retained for tax compliance and anonymised learning data).
We reserve the right to suspend or terminate your account if you violate these terms, fail to pay after the grace period, or use the platform in a way that puts other garages' data or the platform's integrity at risk. We will always notify you first and give you a chance to resolve the issue, except in cases of serious security threats.
These terms are governed by the laws of Ireland. Any disputes will be subject to the exclusive jurisdiction of the Irish courts. If you are based in the UK, nothing in these terms affects your statutory rights under UK consumer or business law.
We may update these terms from time to time. Material changes will be communicated via an in-app notification to all garage administrators at least 30 days before taking effect. Continued use of MechIQ after the notice period constitutes acceptance of the updated terms. If you do not agree with a change, you may cancel your subscription before it takes effect.
The "Last updated" date at the top of this page will always reflect the most recent version.
Questions about these terms? Get in touch:
Email: hello@mechiq.ie
Privacy queries: privacy@mechiq.ie
Postal address: [To be published following CRO registration]