Customers who know what's happening don't ring
Every customer, every vehicle and every conversation in one record — with status updates, approval links and service reminders going out without anyone having to remember to send them.
Join the WaitlistOne record per customer
Their vehicles, their history, their preferences and every message you've exchanged — so whoever picks up the phone knows the story.
Approve from the phone
Extra work goes out as a link with the findings and the price. One tap approves it, and the approval is recorded against the job.
Updates without the phone tag
Status changes can go out by SMS or email automatically, so “any news on the car?” calls mostly stop happening.
Reminders that bring cars back
Service due, NCT and MOT reminders go out on time, from the vehicle's own dates — the cheapest work you will ever win.
The right channel per message
Type of message decides the channel, and customers can opt out. Nothing goes to someone who asked not to hear from you.
Trade and fleet accounts
Account customers get agreed pricing, periodic invoicing and statements — including their own authorisation reference where their accounts department requires one.
The follow-up nobody has time for
Every garage knows the advisory work it found last year is worth money, and almost none of them chase it, because chasing means someone sitting down with a list. When the reminder goes out on its own, from the car's own dates and the garage's own findings, that work starts coming back without anyone finding the time.
Customers & Comms FAQ
Do reminders cost extra?+
SMS carries a per-message cost from the network; email does not. You control which reminders are switched on.
Can customers opt out?+
Yes, and opt-outs are honoured automatically across every message type.
More of what MechIQ does
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The quote is written before the kettle boils
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From booked in to handed back, on one card
Technician App
The app the technician actually opens
Invoicing & Accounts
Money in, money out, one place